What to Include in a Commercial Facility Service Request

Identify the exact location

Provide the property name or number, full address, building, floor, suite, room, roof area, parking zone, loading area, or equipment location. For portfolios, use the same location naming convention every time.

Describe symptoms, not assumptions

Report what people can observe: no cooling in the west zone, breaker trips when equipment starts, water appears near the restroom wall, door will not latch, flooring has lifted at a transition. Avoid declaring the cause unless it is known.

Explain urgency and operating impact

State whether people are at risk, damage is active, utilities or egress are affected, an area is closed, customers or tenants are impacted, or a deadline is approaching. Include any safe temporary workaround.

Provide access and contact details

Name the onsite contact, phone, business hours, check-in process, keys or escorts, loading instructions, parking, roof or restricted-area access, alarm requirements, and available work windows.

Attach useful evidence

Safe photos, equipment labels, prior service records, plans, finish standards, warranty details, measurements, and marked-up locations can make assessment and scoping more accurate.

Define the requested outcome

Clarify whether you need an urgent visit, diagnosis, temporary stabilization, repair proposal, budget estimate, replacement plan, recurring maintenance, or a multi-location rollout.

Use the guided form on the Contact page to begin.

Turn guidance into an accountable facility plan

Iron Wolf Facility Services coordinates the right trades, schedules, communication, and closeout across repairs, preventive maintenance, and capital improvements.